Reference

Privacy Policy for your sapitoto account

sapitoto Privacy Policy explains what we collect when you open an account, browse Blackjack or Mahjong Panda, and use DANA, OVO, GoPay or QRIS.

Account dataWallet recordsDevice choicesPrivacy requests
sapitoto Privacy Policy for your sapitoto account
CONTACT ROUTES

Get help with a privacy request

A clear contact route helps you ask what we hold, correct an account detail or question a wallet record. Use the privacy contact path provided in your account area and include the email or phone detail linked to your account, plus the request you want us to check. We may ask for an account step to confirm that the request comes from you before changing records.

Team online

Account request

Ask us to access, correct or clarify account data by using the privacy contact path connected to your sapitoto account. We check account ownership before making a change.

Wallet question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the payment reference and date. This lets us locate the relevant status without requesting your wallet password.

Access concern

If a login or verification step affects your privacy request, tell us which device path you used and what appeared on screen. We use that context to investigate safely.

ACCOUNT SAFETY

Your data choices inside sapitoto

Privacy is easier to manage when each data choice has a clear purpose. We explain how account records, device signals, cookies, wallet references and security checks support the services you request.

Account data

We may hold contact details, verification results, login history and account preferences. We use these records to confirm access, protect the account and answer a request about your Privacy Policy rights.

Payment references

DANA, OVO, GoPay and QRIS may return a reference, status and timestamp rather than your wallet password. Bank transfer and virtual account records can be matched to the account step that created them.

Device signals

Your mobile or desktop path may provide browser, device and session signals. We use them to recognise unusual login behaviour and keep a privacy request linked to the correct account.

Cookies

Cookies can keep a session open, remember a selected language or help us measure page performance. You can manage cookie controls in your browser, although some account steps may then work differently.

Retention

We keep account, payment and security records only while needed for operation, dispute checks, security review or legal duties. When the relevant period ends, we remove or anonymise the record.

Change requests

To request access, correction or deletion, contact us through the privacy route linked to your account. Include the requested change and your account contact detail so we can verify ownership.

Privacy Policy questions from Indonesia

These Privacy Policy answers cover the searches we hear most often before an account is opened. They explain payment references, cookies, account checks, device access and the route for asking us to change or remove personal data. If your situation is not listed, send the relevant account detail through the privacy contact path and we will assess it under the policy.

The sapitoto Privacy Policy covers account details, verification records, login activity, device signals, cookies, payment references and privacy requests connected with your account and access path.

No. Our Privacy Policy describes payment references, status and timing for DANA, OVO, GoPay and QRIS. We do not need your wallet password to match a transaction to your account.

Use the privacy contact route shown in your account area and identify the account contact detail you used. We may verify ownership before providing records or discussing a request.

Yes. Send the correction through the privacy route connected to your account, describe the inaccurate field and provide the current detail. We review the request before updating the record.

On mobile, cookies may preserve your login session, language choice or page settings. You can adjust them in your browser, but removing necessary cookies may interrupt an account or verification step.

We retain DANA, OVO, GoPay, QRIS, bank transfer and virtual account references only for operational, dispute, security or legal needs. After that period, records are removed or anonymised.

Some access, account and data requests depend on local law. We assess your request against the applicable rules and explain any limit or verification step before taking action.